Desire Path Agency – General Service Overview
At Desire Path Agency, we aim to be transparent about how we work. Below is a summary of our general policies and practices:
- Scope of Services:
We provide website updates, hosting (via a reseller program), domain and email management, and related digital support services. - Business Hours:
Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. - Support and Response Times:
- General inquiries are responded to within 1–2 business days.
- Critical outages (e.g., site down) are acknowledged within 2 business hours during normal business hours.
- After-hours support is available with prior agreement and may incur additional fees.
- Cybersecurity Practices:
We follow industry best practices, including SSL security, regular updates, and multi-factor authentication where applicable. We expect clients to secure their local systems accordingly. - Data Storage and Backups:
Website and email data backups are maintained per hosting provider policies, typically with a 30-day retention window. - Billing Practices:
Billing terms vary by client and project. Standard payment terms are Net 15 (due 15 days after invoicing). Late payments may be subject to a 1.5% monthly late fee. - Domain and Email Management:
For clients who use our management services, we facilitate domain and email renewals. However, ultimate responsibility for timely renewal rests with the client. - Confidentiality:
All client information is treated as confidential and is protected from disclosure.
If you have any questions or would like a copy of our full Master Service Agreement, we’re happy to provide it.